NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Liverpool, where you'll innovate and drive solutions for critical infrastructure. You will support the NOC engineering team, ensuring incident resolution and maintaining connectivity 24/7. This role offers the chance to work in a high-performing environment with diverse responsibilities, including managing incident tickets and coordinating with various stakeholders. Enjoy a career that fosters skill development and values inclusivity.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Liverpool

Client:

Telent

Location:

Liverpool, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician supports the NOC engineering team by ensuring incident resolution according to procedures and contractual KPIs. The role involves working within a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with traffic providers, regional control, and field resources.
• Communicate with customers regarding network incidents.
• Coordinate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, fostering skill development and impact. We value an inclusive culture that respects diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday including public holidays, with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through the Telent Reward scheme.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve, and we value the unique perspectives each individual brings.