NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician in Chesterfield, where you'll support critical network operations. You'll handle incidents, manage tickets, and liaise with technical teams. This role offers a chance to develop your skills in a dynamic environment focused on innovation and teamwork.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Chesterfield

Client: Telent

Location: Chesterfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring all incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, regional control, and field resources.
• Provide updates to customers on network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful work. We are committed to fostering an inclusive culture that values diversity and encourages everyone to thrive.

The additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to creating an inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.