NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician in Derby, where you'll support critical infrastructure connectivity and security. Be part of a dynamic engineering team, handling incidents and ensuring service quality 24/7. This role offers growth opportunities and a supportive work culture.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Derby

Client: Telent

Location: Derby, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Good understanding of Microsoft Office.

What we offer:

A dynamic career at Telent across various sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity, encouraging everyone to be themselves and thrive at work.

Additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options or 26 days with options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can belong, be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.