NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Sheffield, where you'll manage critical network operations. This role offers a diverse career with opportunities for growth and includes a comprehensive benefits package. Be part of a team dedicated to keeping the nation's infrastructure connected 24/7.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Strong communication skills across all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

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NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Sheffield, South Yorkshire

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Client:

Telent

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to making an impact. Be part of a high-performing team managing complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other providers.
• Manage incident tickets with updates.
• Coordinate traffic management with providers and regional teams.
• Update customers on network incidents.
• Coordinate with utility companies regarding power issues.

Who you are:

Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficiency in Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We value inclusion and diversity, fostering an environment where everyone can thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, reflecting the communities we serve, and creating an environment where everyone can be themselves and reach their potential.