NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a NOC Technician to join their innovative engineering team in Doncaster. This role involves providing administrative support to ensure incidents are resolved efficiently. You will work in a dynamic environment, contributing to the connectivity and security of essential services. Ideal candidates will have experience in a NOC environment and strong communication skills. The position offers a 24/7 shift rota and opportunities for career development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Strong communication

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Doncaster

Join Telent's Engineering Team and be empowered to innovate and develop solutions that impact critical national infrastructure. Work alongside technical experts in a high-performing environment, contributing to the connectivity and security of essential services 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with traffic providers, regional control, and field teams.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Skills and Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills, capable of liaising at all seniority levels.
• Proficiency with Microsoft Office.

What We Offer:

A dynamic career across various sectors, roles, and technologies, with opportunities to develop new skills and make a difference. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel valued, included, and empowered to reach their potential.