NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team in York as a NOC Technician, playing a crucial role in managing network operations. You'll support incident resolution, liaise with customers, and coordinate with technical teams to ensure seamless network connectivity. This role offers a dynamic environment with opportunities for professional growth and a commitment to diversity and inclusion.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), York

Client:

Telent

Location:

York

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join Telent's Engineering Team to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and secure 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7/365 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with traffic providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels of seniority.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video here.

We are committed to diversity and inclusion, creating an environment where everyone feels valued and empowered to reach their potential. Our teams reflect the diverse communities we serve.