NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Leeds; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Leeds. You'll provide crucial administrative support, ensuring incident resolution and effective communication with customers. This role involves working on a 24/7 shift rota, contributing to the management of critical network infrastructure.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Leeds, West Yorkshire

Client: Telent

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineers, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficient with Microsoft Office.

What we offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days OR 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.