NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Northampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Northampton, where you'll innovate and maintain critical infrastructure. This role involves 24/7 support, managing incidents, and liaising with various stakeholders to ensure service excellence. With a focus on professional development and a diverse work culture, you will play a key role in enhancing network operations.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in 1st Line diagnostics and incident resolution.
• Experienced in supporting Enterprise and Service Provider Networks.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Northampton

Client:

Telent

Location:

Northampton, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and meeting contractual KPIs. The role involves working on a 24/7 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office.

What We Offer:

A diverse career with opportunities to develop and learn new skills. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video for more insights!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their full potential.