NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Peterborough, where you'll support critical infrastructure and ensure seamless connectivity. This role offers opportunities for skill development in a diverse and inclusive environment, with a focus on incident resolution and customer communication.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

The job description is comprehensive and well-structured, but it can benefit from improved formatting to enhance readability and engagement. I will refine it by organizing the content with appropriate HTML tags, such as

for section titles and

with
• for lists, and removing redundant or irrelevant content to focus solely on the job details.

  Here is the refined version:

  Social network you want to login/join with:

  ...

  Job Title:

  NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Peterborough

  Client:

  Telent

  Location:

  Peterborough, United Kingdom

  Job Category:

  Other

  EU Work Permit Required:

  Yes

  Job Views:

  5

  Posted:

  12.05.2025

  Expiry Date:

  26.06.2025

  Job Description:

  Join our Engineering Team at Telent and be empowered to innovate and drive solutions, working closely with technical experts who take pride in their impactful work. Contribute to building and maintaining the nation's critical infrastructure, ensuring connectivity and protection 24/7.

  The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and KPIs. The role involves working on a 24/7 365-day shift rota.

  Responsibilities:

  • Handle incoming calls and emails, responding in line with KPIs.
  • Create network incident tickets from customer reports.
  • Action Service Requests.
  • Allocate/despatch tickets to support and engineering teams.
  • Manage incident tickets with regular updates.
  • Organise traffic management, coordinating with providers and field resources.
  • Communicate with customers about network incidents.
  • Coordinate with utility companies regarding power issues.

  Who You Are:

  Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

  Key Requirements:

  • Experience with 1st Line diagnostics and incident resolution.
  • Good communication skills across all levels.
  • Proficiency with Microsoft Office.

  What We Offer:

  A diverse career at Telent across sectors, roles, and technologies, with opportunities for skill development and impact. We foster an inclusive culture that values diversity and encourages authenticity.

  Additional Benefits:

  • 34 days holiday including public holidays, with buy/sell options or 26 days with similar options.
  • Company pension scheme.
  • Family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, restaurants, and shopping through Telent Rewards.

  Learn More:

  Click here for the Telent Video!

  We are committed to diversity and inclusion, ensuring everyone feels valued, empowered, and able to reach their full potential.