NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team in Luton as a NOC Technician. This role involves supporting critical infrastructure connectivity and security. You'll manage incident tickets, coordinate service requests, and liaise with customers and utility companies. The position offers a diverse career path with a commitment to inclusivity and employee wellbeing.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks required.

Responsibilities

• Provide administrative support to the NOC engineering team.
• Handle incoming calls and emails, responding promptly.
• Create and manage network incident tickets.

Skills

1st Line diagnostics

Incident resolution

Communication

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Luton, Bedfordshire

This role is with Telent, located in Luton, Bedfordshire, United Kingdom. The position requires an EU work permit and is categorized under 'Other'.

Job Overview:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team handling complex and critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

Responsibilities:

1. Provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs.
2. Handle incoming calls and emails, responding promptly to meet KPIs.
3. Create and manage network incident tickets from customer reports.
4. Coordinate service requests, dispatch tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Organize traffic management, liaising with providers and regional teams.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment, is required.

Key Skills:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills, capable of liaising at all levels of seniority.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career with opportunities across various sectors, roles, and technologies. We foster an inclusive culture that values diversity, allowing everyone to thrive and reach their potential.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through the Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us.

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their full potential.