NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team where you'll innovate solutions and manage critical tasks for national infrastructure. As a NOC Technician, you will support incident resolution and ensure connectivity and security 24/7. This role offers diverse career opportunities and a commitment to development in an inclusive culture.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Minimum of 1st Line diagnostics and incident resolution experience in NOC environment.

Responsibilities

• Provide administrative support to the NOC engineering team.
• Manage incident tickets with regular updates.
• Coordinate traffic management involving regional control.

Skills

Communication

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required)

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Client: Telent

Job Category: Other

EU Work Permit Required: Yes

Job Overview:

Join our Engineering Team at Telent, where you'll be empowered to innovate and develop solutions alongside technical experts committed to impactful work. Be part of a high-performing team managing complex, critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

Responsibilities:

1. Provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs.
2. Work as part of a 24/7, 365-day shift rota.
3. Handle incoming calls and emails, responding in line with KPIs.
4. Create and manage network incident tickets based on customer reports.
5. Action Service Requests and allocate tickets to support and engineering teams.
6. Manage incident tickets with regular updates.
7. Coordinate traffic management involving regional control, traffic providers, and field resources.
8. Communicate with customers and utility companies regarding network incidents and power issues.

Candidate Profile:

Minimum of 1st Line diagnostics and incident resolution experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment. Excellent communication skills and proficiency with Microsoft Office are essential.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and skill enhancement. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their potential. Our teams reflect the diverse communities we serve.