NOC Technician

ENGINEERINGUK; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you will support critical infrastructure projects that keep the nation connected. This role offers the chance to work with a diverse team, providing administrative support to the engineering team and ensuring incident resolution. You will handle network incidents, communicate with customers, and collaborate with utility companies. With a commitment to inclusivity and professional growth, this innovative firm offers a range of benefits, including generous holiday options and a supportive work environment. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
• Excellent communication skills to liaise across all levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office suite

Job description

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View more categories | View less categories | Sector: Engineering | Role: Manual Skilled | Contract Type: Permanent | Hours: Full Time

Job Description

Join our Engineering Team at Telent and be empowered to innovate and develop solutions alongside technical experts. Contribute to critical infrastructure projects that keep the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you'll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, regional control, and field teams.
• Communicate with customers about network incidents.
• Collaborate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise across all levels of seniority.
• Good understanding of Microsoft Office suite.

What we offer:

A diverse career at Telent across various sectors, roles, technologies, and clients. We foster an inclusive culture that values diversity and encourages everyone to thrive. We support our team’s development and well-being.

Additional benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support. We are committed to diversity, inclusion, and making a positive impact through innovative technology.

Join our team of over 3,000 dedicated professionals and help us make everyday life better for everyone.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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