NIHL Claims Handler - Growth & Flexible Working (Liverpool)

Davies; Liverpool; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Innovation Lab

Leadership training

Funding for qualifications

Volunteer programme

Life assurance

Job summary

Davies is seeking a dedicated NIHL Claims Handler to join our Claims Management team in Liverpool. This permanent, full-time role focuses on delivering first-class claims handling with a proactive, customer-centric approach.

You'll liaise with Disclosure teams, gather evidence, and manage a personal caseload while contributing to professional growth through training and qualifications offered by Davies.

Qualifications

• Proficiency in managing Claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Responsibilities

• Liaison with Disclosure teams for the various MOD services.
• Handle allocated claims.
• Obtain all relevant evidence and documentation.
• Determine appropriate actions to resolve each case.
• Prepare detailed reports, advising on legal liability, quantum, and tactics as needed.
• Negotiate settlements within agreed authority limits.
• Maintain proactive communication with all parties involved.
• Handle cases according to documented procedures and client requirements.
• Regularly review and maintain proper reserves.
• Stay updated on technical changes relevant to your role, including training programs.

Skills

Claims cradle to grave

Civil Procedure Rules

Claims Portal

Customer service

Caseload management

Adaptability

Job description

Davies is seeking a dedicated NIHL Claims Handler to join our Claims Management team in Liverpool. This permanent, full-time role focuses on delivering first-class claims handling with a proactive, customer-centric approach.

You'll liaise with Disclosure teams, gather evidence, and manage a personal caseload while contributing to professional growth through training and qualifications offered by Davies.