Reception Host: Warm Welcomes & Guest Care

Village Hotels; Wirral; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Village app discounts

Mental health support

Job summary

Village Hotels is seeking a friendly Reception Host to be the first and last impression of the guest experience. You will warmly greet arrivals and guide guests to our self-service terminals, blending digital ease with human warmth.

On shift you’ll resolve on-the-spot issues with empathy, keep the lobby area welcoming and tidy, and be ready to answer questions or showcase our food and beverage facilities. Your energy and people skills matter most.

Qualifications

• Exceptional interpersonal skills
• Naturally bubbly personality
• Love leaving a positive lasting impression

Responsibilities

• The Welcome: Deliver a genuinely warm and energetic greeting to every arrival. Direct guests to our self-service terminals and provide hands-on assistance as soon as confusion arises.
• The Problem Solving: Handle complaints politely and proactively, reading the situation and resolving issues or escalating to management when needed.
• The Environment: Be the approachable face of the hotel lobby, keep front of house pristine, clear away stray glassware, and upsell food and beverage facilities.

Skills

Interpersonal skills

Customer service

Positive attitude

Job description

Village Hotels is seeking a friendly Reception Host to be the first and last impression of the guest experience. You will warmly greet arrivals and guide guests to our self-service terminals, blending digital ease with human warmth.

On shift you’ll resolve on-the-spot issues with empathy, keep the lobby area welcoming and tidy, and be ready to answer questions or showcase our food and beverage facilities. Your energy and people skills matter most.