Night Time Safety Concierge

Ypp; Leeds; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Birthday leave

Additional leave for house moves

Work anniversary vouchers

Length of service bonuses

Engaging team events

Job summary

YPP in Leeds is seeking a proactive Night Time Safety Concierge to provide a secure environment for residents during the evening hours. This role involves monitoring CCTV, triaging out-of-hours calls, conducting walk and drive-around checks, and responding to emergencies to maintain a safe, welcoming community.

The successful candidate will have strong interpersonal and communication skills, be highly detail-oriented, and capable of managing multiple safety-related tasks in a fast-paced setting.

Qualifications

• Strong interpersonal and communication skills essential for resident interactions.
• Ability to respond calmly and effectively to emergencies and security incidents.
• Experience in building safety, security, or facilities support is advantageous.

Responsibilities

• Provide Excellent Service: Greet residents and visitors with a friendly, professional demeanor and ensure residents feel safe during evening hours.
• Safety Monitoring: Oversee CCTV and building safety, address concerns promptly and escalate as required.
• Out-of-Hours Call Management: Triage after-hours calls, direct issues to the appropriate team, and handle urgent matters efficiently.
• Building Walkarounds and Drive Around: Conduct regular checks, ensure areas are safe and well-maintained, log hazards.
• Emergency Response: Respond to lockouts and fire alarm activations, assist with safe evacuations.
• Residence Assistance: Support tenants with non-emergency queries and liaise with relevant teams.
• Safety & Compliance Checks: Support health, safety, and fire regulation adherence and report hazards.
• Maintain Cleanliness and Order: Keep entrance, office, and communal areas tidy and stocked, ensure coffee station is available.
• Parcel Management: Manage resident parcels securely and distribute promptly.
• Safety & Security Focus: Demonstrate strong commitment to resident safety and security.
• Strong Organisational Skills: Manage multiple tasks in a fast-paced environment.
• Clear Communication: Communicate effectively with residents, visitors, and team members.
• Proficient in Technology: Knowledge of CCTV, phone systems, and Word/Excel.

Skills

Interpersonal skills

Communication

Attention to detail

Organisational skills

Problem solving

Calm under pressure

Tools

CCTV systems

Phone systems

Microsoft Word

Microsoft Excel

Job description

Full-time Permanent Associate

Posted 14 Oct 2026

Description

YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across England, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.

If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.

We are currently seeking a Night Time Safety Concierge who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

We have recently introduced a new benefits package that includes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, and so much more.

The successful candidate will fully embrace our visionary policy of\"Through creating vibrant communities, we will regenerate locations and actively contribute to the growth of local economies.\"Furthermore, they will wholeheartedly embrace our mission“We are passionate about delivering thriving, safe communities in exciting locations for all residents".

At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.

Join us as we continue to make a positive impact and create extraordinary experiences together.

Job title: Night Time Safety Concierge

Job Overview:

We are seeking a proactive and responsible Night Time Safety Concierge, to provide a safe and secure environment for residents during the evening hours. This role will involve performing general concierge duties while also overseeing building safety, triaging out-of-hours calls, monitoring CCTV, conducting walk and drive-around checks, and responding to emergency situations. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to handle a variety of tasks related to resident safety and building management.

Key Responsibilities:

• Provide Excellent Service: Greet residents and visitors with a friendly, professional, and welcoming demeanor. Ensure that all residents feel safe and attended to during the evening hours.


• Safety Monitoring: Oversee building safety by monitoring CCTV systems to ensure the premises are secure. Respond to security concerns or incidents promptly and follow the appropriate escalation procedures.


• Out-of-Hours Call Management: Triage out-of-hours phone calls, addressing resident issues or emergencies and directing them to the relevant team or service provider. Ensure all urgent matters are handled efficiently.


• Building Walkarounds and drive around: Conduct regular walkarounds and drive around of the building in accordance with the building check sheet and ensure the areas are up to the required high standard. Ensure common areas have all the amenities available for residents are safe, clean and free of hazards. Perform visual inspections to identify any maintenance or safety concerns.


• Emergency Response: Attend lockout situations, assist residents with access to their apartments, and respond promptly to fire alarm activations, including silencing alarms when appropriate and ensuring safe evacuation procedures are followed.


• Residence Assistance: Provide general support to tenants, including responding to non-emergency queries and assisting with minor issues or requests. Help resolve concerns and liaise with relevant teams as needed.


• Safety and Compliance Checks: Assist in ensuring the building meets health, safety, and fire regulations, and report any non-compliance or safety hazards promptly.


• Maintain Cleanliness and Order: Ensure the building entrance, office, and communal areas are clean, tidy, and stocked with necessary supplies. Monitor the condition of these areas and address any maintenance issues promptly. Additionally, ensure that the coffee machine is always in working order and stocked with the required supplies, providing residents with a comfortable and welcoming space.


• Parcel Management: Handle resident parcels with care, ensuring they are stored securely and distributed to the correct recipients in a timely manner.


• Safety & Security Focus: A strong commitment to resident safety and building security, with the ability to act calmly and effectively in emergency situations.


• Strong Organisational Skills: Capable of managing multiple tasks and prioritising responsibilities in a fast-paced environment.


• Clear Communication: Excellent verbal and written communication skills, with the ability to interact professionally with residents, visitors, and team members.


• Proficient in Technology: Familiar with CCTV systems, phone systems, and computer software such as Word and Excel.


• Problem Solving: The ability to handle challenging or emergency situations with professionalism and discretion.


• Attention to Detail: Keen eye for potential security issues or hazards, with a proactive approach to resolving them.