Night Concierge NCHSP

Thomas Webb Recruitment; Greater London; On-site; GBP 28,800; Full time

Job summary

A reputable recruitment agency is seeking a reliable Night Concierge to work in a modern development in Finsbury Park. The ideal candidate will have at least 2 years of experience in a similar role, demonstrating excellent customer service and communication skills. Responsibilities include greeting residents, managing deliveries, and ensuring security within the building. This position demands a positive attitude and the ability to handle emergencies professionally. The salary is £28,800 per annum, with night shifts on a 4 on 4 off schedule.

Qualifications

• Minimum of 2 years experience as a Night Concierge or in a hotel environment.
• Ability to commute within 45 minutes to Finsbury Park.
• Excellent personal presentation.

Responsibilities

• Greet residents and answer enquiries.
• Ensure security and customer care.
• Manage deliveries and keys.
• Report issues and emergencies.

Skills

Good IT skills

Excellent written and verbal English

Good communication skills

Problem solving

Customer service

Tools

Building management software

Microsoft Word

Job description

Overview

Vacancy: Night Concierge
Location: Finsbury Park
Salary: £28,800 per annum
Hours/Days: 8pm - 8am 4 on 4 off

We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in Finsbury Park. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development.

Key Responsibilities

• Meet and greet the residents and answer enquiries by telephone
• Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
• Ensure that the highest levels of customer care and service are maintained at all times.
• Deal effectively with complaints, take the correct action and remain courteous at all times.
• Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
• Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
• Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
• Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty
• Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
• Assist the House Manager/Directors with any other reasonable duties as requested.
• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
• Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc

Candidate specification

All applicants for this Night Concierge role must meet the following criteria;

• Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment
• Live no further than a 45 minute commute door to door from Finsbury Park
• Have good IT skills, including the use of tablets, laptops, building management software, email and Microsoft word packages
• Have excellent written and verbal English language skills
• Be articulate, well spoken and a good communicator
• Be able to problem solve and remain calm under pressure
• Have excellent personal presentation
• Be positive, naturally helpful, and a proactive deliverer of 5 star customer service

Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application