Night Concierge Officer

HHS Group; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

Your Place, based in East London, invites applications for a Night Concierge Officer to join our overnight team at Canning Town. This permanent role runs 48 hours per week and you’ll be the first point of contact for residents, visitors and contractors outside of normal hours.

You will help maintain a safe, welcoming environment across homelessness and supported housing services, manage access to buildings, monitor CCTV, and support welfare checks, incidents and handovers with trauma-informed

Qualifications

• Experience in a concierge, customer service, hostel, supported housing, or similar environment.
• Strong communication and customer service skills.
• The ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and accurate record-keeping abilities.
• A commitment to equality, diversity, inclusion, and maintaining professional boundaries.
• A reliable, proactive, and team-focused approach.

Responsibilities

• Managing access to buildings and maintaining site security overnight.
• Providing a professional, friendly, and trauma-informed customer service to residents and visitors.
• Monitoring CCTV and responding appropriately to incidents, emergencies, and welfare concerns.
• Carrying out health and safety responsibilities, including fire safety procedures and welfare checks.
• Supporting residents overnight alongside the Night Support Worker.
• Maintaining accurate records, completing handovers, and updating systems with incidents, complaints, and other relevant information.
• Distributing post and parcels and managing equipment loans.
• Keeping reception, entrance, and communal areas clean and tidy.
• Undertaking cleaning duties as directed by the management team.
• Carrying out basic facilities management tasks.
• Reporting repairs, maintenance issues, health and safety concerns, and any environmental hazards promptly.

Skills

Concierge experience

Customer service

Calm under pressure

Team player

IT skills

Tools

CCTV systems familiarity

Job description

Canning Town, London | 48 Hours per Week | Permanent | £37,056

At Your Place, we are committed to solving homelessness in East London, one person at a time. We provide safe accommodation, support, and services that help people rebuild their lives and move towards greater independence.

We are looking for a Night Concierge Officer to join our dedicated overnight team. Working across two services on a rota basis, you will be the first point of contact for residents, visitors, contractors, and emergency services outside of normal working hours. You will play a vital role in maintaining a safe, welcoming, and supportive environment for residents living in our homelessness and supported housing services.

Key Responsibilities

• Managing access to buildings and maintaining site security overnight.
• Providing a professional, friendly, and trauma-informed customer service to residents and visitors.
• Monitoring CCTV and responding appropriately to incidents, emergencies, and welfare concerns.
• Carrying out health and safety responsibilities, including fire safety procedures and welfare checks.
• Supporting residents overnight alongside the Night Support Worker.
• Maintaining accurate records, completing handovers, and updating systems with incidents, complaints, and other relevant information.
• Distributing post and parcels and managing equipment loans.

Cleaning and Facilities Responsibilities

This role includes an important shared responsibility for ensuring our services remain clean, safe, and welcoming throughout the night. Duties include:

• Keeping reception, entrance, and communal areas clean and tidy.
• Undertaking cleaning duties as directed by the management team.
• Carrying out basic facilities management tasks.
• Reporting repairs, maintenance issues, health and safety concerns, and any environmental hazards promptly.
• Using cleaning equipment safely and effectively to maintain high standards across the service.

About You

We are looking for someone with:

• Experience in a concierge, customer service, hostel, supported housing, or similar environment.
• Strong communication and customer service skills.
• The ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and accurate record-keeping abilities.
• A commitment to equality, diversity, inclusion, and maintaining professional boundaries.
• A reliable, proactive, and team-focused approach.

This post is subject to an Enhanced DBS check.