Night Concierge

Greystar (International); Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Greystar (International) is recruiting for a night-time Community Services role in Southampton. You will be the day-to-night bridge, delivering a smooth 24/7 resident experience with exceptional customer service, safety and cleanliness across the community.

The successful candidate will handle reception and administration, guest procedures, out-of-hours check-in/check-out, and respond to enquiries while ensuring full occupancy and positive resident relations.

Qualifications

• Solid general education.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent customer service skills developed in accommodation, hospitality or reservations.
• Self-starter who can work autonomously and take ownership.
• Strong organisational, multitasking and attention to detail abilities.
• Aware of cultural differences; capable of building relationships and negotiating with diverse audiences.

Responsibilities

• Provides reception, administration and customer service and safety support (including key management and lockouts).
• Responds to booking enquiries and ensures handover for next day occupancy.
• Maintains common areas and supports safety, cleanliness and incident reporting.
• Manages safety and security procedures and handovers between shifts.

Skills

Customer service

Excellent communication

Organisational skills

Teamwork

Numerical proficiency

Education

General education

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
• Investigating maintenance problems and finding solutions where possible, to include:
• Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested.

About You

You should be equipped with a solid general education, showcasing both written and numerical proficiency. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential. Your repertoire should include excellent customer service skills, honed through significant experience in accommodation, hospitality, leisure, or reservations/membership environments. As a self-starter, you must possess the ability to motivate yourself, yet also thrive as a strong team player capable of autonomy and taking ownership. Demonstrating exceptional organizational abilities, multitasking prowess, and meticulous attention to detail is crucial. Being self-aware and culturally attuned, you should adapt your relationship-building, communication, and negotiation skills to suit diverse audiences. Lastly, your enthusiasm to consistently deliver exceptional stakeholder experiences and a commitment to continuous self-improvement should be evident.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.