Concierge Officer

Peabody; Clapham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Peabody seeks a Concierge Officer to deliver exceptional service at a flagship mixed-tenure development in Clapham. You will be the first contact for residents, visitors and contractors, ensuring a welcoming, safe and well-managed environment.

You will handle enquiries, deliveries, access control, and daily admin while supporting security, health & safety and resident wellbeing. Site-based, with varied shifts including weekends.

Qualifications

• Experience in concierge/front-of-house/reception/customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• Proactive approach to problem solving and ownership of issues.
• Excellent organisational skills with strong attention to detail.
• Flexibility to work weekends, shift patterns and provide additional cover.

Responsibilities

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

Skills

Front-of-house

Customer service

Communication

Problem solving

Organisational skills

Teamwork

IT skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The following content displays a map of the jobs location - Clapham

Vacancy Reference peabodygroup/TP/1231/1463

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday | 35 hours per week

Working Hours:

35

Location:

Clapham

Closing Date:

26/10/2026

Vacancy Category:

Customer Services

Service Area:

Operations South London

Directorate:

Operations

Our Vacancy

Concierge Officer – Deliver Exceptional Service at the Heart of Our Community

Are you passionate about customer service and creating a welcoming, safe and well-managed environment for residents? We're looking for a Concierge Officer to join our team at one of Peabody's flagship mixed-tenure developments, where you'll be the first point of contact for residents, visitors and contractors.

This is a varied, customer-facing role where no two days are the same. You'll play a key part in delivering an outstanding resident experience while supporting the security, safety and smooth day-to-day operation of the development.

What you'll be doing

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

What you'll bring

• Previous experience in a concierge, front-of-house, reception, customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• A proactive approach to problem solving and the confidence to take ownership of issues.
• Excellent organisational skills with strong attention to detail.
• The ability to remain calm, professional and courteous when dealing with challenging situations.
• Flexibility to work weekends, shift patterns and provide additional cover when required.
• Experience delivering excellent customer service in a front-facing environment.
• Strong administrative and multitasking skills.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to maintain accurate records and follow procedures.
• Understanding of the importance of health and safety, security and resident wellbeing.
• Ability to work independently and as part of a team.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

You’ll have the opportunity to make a real difference to residents every day while working within a supportive and collaborative team environment.

Interviews will be in person on Tuesday 3rd November on MS Teams.

• This is a site-based role within a residential development.
• The successful candidate will be required to work a rota that may include evenings, weekends and bank holidays.
• Occasional physical duties, including parcel handling and site patrols, form part of the role.
• Flexibility to provide additional cover for annual leave or sickness is required.
• You must have the right to work in the UK. Peabody is unable to provide visa sponsorship for this role.

Got questions? Reach out to Mike SugrueTalent Specialist, at [e-mail]

We reserve the right to close this advert early should we receive a high volume of suitable applications.