Night Concierge

YMCA North Tyneside; Scarborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

YMCA North Tyneside is hiring a Night Concierge to cover multiple supported accommodation sites in Scarborough. This full-time role focuses on safety, security, and resident wellbeing during overnight hours, with duties across several locations.

You will monitor CCTV, conduct welfare checks, respond to incidents, and compile clear handover reports for daytime teams. A full UK driving licence and calm, professional approach are essential.

Qualifications

• Full UK driving licence is required.
• Experience in security monitoring, patrols, and welfare checks.
• Strong written communication and IT skills for clear handover reports.
• Calm, resilient nature with boundaries with residents.

Responsibilities

• Multi-site security & patrols across designated properties.
• Incident prevention & enforcement, upholding house rules overnight.
• Surveillance operations and monitoring CCTV; log keeping.
• Emergency response & crisis triage as first point of contact overnight.
• Information handover: detailed incident reports for daytime team.

Skills

Full UK driving licence

Security monitoring & patrols

Clear handover reports

Calm under pressure

Tools

CCTV systems

Job description

Housing Night Concierge (Full Time) – Scarborough

Scarborough

Housing Night Concierge – Scarborough

£26,926.90 per annum (& Benefits)

We are seeking a dedicated and proactive individual to join our Housing team as a Night Concierge located across our supported accommodation sites in Scarborough. If you are passionate about ensuring the safety, security, and wellbeing of vulnerable residents during overnight hours, we encourage you to apply.

• Do you have experience working in supported accommodation, housing, security, or a similar customer-facing environment?
• Are you calm under pressure and confident in responding to incidents, emergencies, or challenging behavior in a professional manner?
• Do you hold a full UK driving licence and a willingness to travel between local sites overnight?
• Do you want to work within an organisation committed to ensuring all individuals feel they can hope, belong, contribute, and thrive?

If you answered yes, we want to hear from you!

What Will You Be Doing?

As a Night Concierge, you will play a vital role in creating a safe, secure, and supportive environment for residents across multiple supported accommodation sites during overnight hours. Your main responsibilities include:

• Multi-Site Security & Patrols: Conducting regular safety and welfare checks across designated properties, travelling between locations to maintain a reassuring presence.
• Incident Prevention & Enforcement: Taking a proactive approach to preventing anti-social behavior, upholding house rules fairly, and managing overnight access safely.
• Surveillance Operations: Monitoring CCTV systems, responding to alerts, and keeping accurate technical logs.
• Emergency Response & Crisis Triage: Serving as the first point of contact for overnight emergencies (such as fire or medical situations) and offering compassionate initial support to residents in distress.
• Information Handover: Creating detailed incident reports to ensure a smooth, professional handover to the daytime support team

What Skills and Experience Do You Need?

To be successful in this vital safety role, it is essential that you have:

• A full UK driving licence and willingness to travel between sites.
• Proven experience in carrying out security monitoring, patrols, and independent welfare checks.
• Strong written communication and IT skills for producing clear, accurate handover reports.
• A calm, resilient nature with the ability to maintain positive boundaries with residents

Training in First Aid, Fire Safety, Safeguarding, or Conflict Management is highly desirable but not essential.