Concierge Officer

PEABODY COMMUNITY FOUNDATION; London Borough of Lambeth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Peabody is seeking a Concierge Officer to deliver exceptional service at a flagship mixed-tenure development in Clapham. You will be the first point of contact for residents, visitors and contractors, ensuring a welcoming, safe and well-managed environment.

This varied, customer-facing role involves handling enquiries, processing deliveries, issuing access fobs, and supporting security and health and safety procedures. A proactive, team-oriented mindset is essential.

Qualifications

• Experience delivering excellent customer service in a front-facing environment.
• Strong administrative and multitasking skills.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to maintain accurate records and follow procedures.
• Understanding of health and safety, security and resident wellbeing.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

Skills

Front-of-house

Customer service

Communication

Problem solving

Organization

Calm under pressure

Weekend flexibility

Tools

Outlook

Word

Excel

Job description

The following content displays a map of the jobs location - Clapham, London

Concierge Officer

Vacancy Reference peabodygroup/TP/1231/1463

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Our Vacancy

Concierge Officer – Deliver Exceptional Service at the Heart of Our Community

Are you passionate about customer service and creating a welcoming, safe and well-managed environment for residents? We're looking for a Concierge Officer to join our team at one of Peabody's flagship mixed-tenure developments, where you'll be the first point of contact for residents, visitors and contractors.

This is a varied, customer-facing role where no two days are the same. You'll play a key part in delivering an outstanding resident experience while supporting the security, safety and smooth day-to-day operation of the development.

What you'll be doing

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

What you'll bring

• Previous experience in a concierge, front-of-house, reception, customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• A proactive approach to problem solving and the confidence to take ownership of issues.
• Excellent organisational skills with strong attention to detail.
• The ability to remain calm, professional and courteous when dealing with challenging situations.
• Flexibility to work weekends, shift patterns and provide additional cover when required.

Essential Requirements

• Experience delivering excellent customer service in a front-facing environment.
• Strong administrative and multitasking skills.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to maintain accurate records and follow procedures.
• Understanding of the importance of health and safety, security and resident wellbeing.
• Ability to work independently and as part of a team.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

You’ll have the opportunity to make a real difference to residents every day while working within a supportive and collaborative team environment.

More information on our benefits

Interviews will be in person on Tuesday 3rd November at Burridge Gardens, Clapham.

• This is a site-based role within a residential development.
• The successful candidate will be required to work a rota that may include evenings, weekends and bank holidays.
• Occasional physical duties, including parcel handling and site patrols, form part of the role.
• Flexibility to provide additional cover for annual leave or sickness is required.
• You must have the right to work in the UK. Peabody is unable to provide visa sponsorship for this role.

We reserve the right to close this advert early should we receive a high volume of suitable applications.