Night Supervisor - Shift from 11pm to 7am

Hilton; Isleworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Isleworth is seeking a Night Supervisor to ensure smooth front office operations during night hours. The ideal candidate should have experience in leadership or a strong desire to take on a leadership role. Responsibilities include supervising guest assistance, addressing queries and complaints, and delivering exceptional customer service. Join a culture of inclusiveness and support within a recognized top workplace. Competitive hourly rate and comprehensive benefits package offered.

Benefits

Hourly Rate up to £14.61

Smart uniform provided

Free meals when on duty

Career development programs

Discounted hotel nights and food

High street discounts

28 days holiday increasing to 33

Discounted dental and health cover

Free parking

Inclusive Team Member areas

Qualifications

• Experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service.
• Excellent communication, coaching, and problem-solving skills.

Responsibilities

• Supervise night-hour assistance to guests for an exceptional experience.
• Deal with guests' queries and complaints.
• Create memorable experiences for guests and colleagues.

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly Rateof up to £14.61
• Smart uniform provided
• Freeand healthymealswhen on duty
• Grow your Career!
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusiveTeam Member’s areas

As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests.

You will

join the Front Office team, working in the Reception area of the hotel.

You enjoy

supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you

an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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Hilton Brands | Global Hospitality Company