Night Supervisor

Luxury Leisure; Whitby; Sur place; GBP 17 000 - 19 000; Plein temps

Résumé du poste

Luxury Leisure is seeking a Night Shift Supervisor to manage the venue floor and staff during night hours from 9:30pm to 8am, four nights a week (Saturday to Tuesday). The role includes overseeing customer service, cash handling, and ensuring compliance with gambling regulations and the challenge 25 policy.

As a key on-site leader, you will also support in collections and banking, and help promote offers and events to drive the venue's daily activity.

Qualifications

• Supervise venue floor and staff during shifts.
• Deliver excellent customer service and handle daily cash operations.
• Comply with challenge 25 policy and gambling legislation.
• Assist in collections and banking as required.

Responsabilités

• Supervise on-floor operations and staff on shift.
• Promote offers and events to customers.
• Provide refreshments and snacks to customers; ensure smooth service.
• Handle cash and provide customers with change; maintain cash float.

Connaissances

Customer service

Cash handling

Description du poste

Shift pattern: 4 out of the 7 nights to be covered. Saturday, Sunday, Monday and Tuesday (9:30pm - 8am), Night shifts required

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.