Supervisor

Luxury Leisure; Whitby; Presencial; GBP 15 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Night shift pay £1.50/hr

Resumo da oferta

Luxury Leisure is seeking a supervisor to manage on-site operations, including floor supervision and staff oversight. The role involves acting as the on-site manager during absences and handling cash, banking and admin duties while ensuring high standards of customer service.

You will promote offers, provide refreshments, manage change for customers, and take part in ID checks in line with Challenge 25 and gambling legislation.

Responsabilidades

• Supervise venue floor and staff on shift.
• Act as manager in the absence of the regular manager.
• Carry a master cash float and perform key holding duties.
• Assist with admin tasks and collections/banking.
• Handle customer service escalations.

Conhecimentos

Supervision

Cash handling

Customer service

Descrição da oferta de emprego

Hours per week: 30

Shift pattern: Monday to Sunday, full flexibility needed. primarily a day staff member but there will be times when overnights need to be covered too for holidays and sickness. 4 out of the 7 days to be covered.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Key holding duties
• Admin duties
• Supporting in collections and banking
• Customer service escalations.

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

OPS1SUP