Night Relief Supervisor

Luxury Leisure; Whitby; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Enhanced night shift pay

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor for night shifts (9:30pm–8am, 4/7 nights). The role offers an enhanced rate of £13.25/hour for supervisory duties, plus an additional £1.50/hour for hours between 11pm and 6am.

You’ll deliver outstanding service, promote venue offers, handle cash, and supervise the team when needed. Key duties include welcoming customers, driving engagement with games and events, maintaining venue cleanliness, and ensuring compliance with

Qualifications

• Experience in customer service and willingness to take supervisory duties when needed.
• Ability to handle cash accurately and promote offers.

Responsibilities

• Welcome and engage customers to ensure a great experience.
• Promote offers, events, and new games.
• Handle cash and provide change accurately.
• Serve refreshments and keep the venue clean and welcoming.
• Assist with opening/closing procedures and supervise the team when required.
• Uphold Challenge 25 policy and gambling legislation compliance.

Skills

Customer service

Supervisory duties

Cash handling

Gambling compliance

Tools

Cash register / POS

Job description

Shift pattern: 4 out of the 7 nights to be covered. Saturday, Sunday, Monday and Tuesday Nights required (9:30pm - 8am)

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation