Relief Supervisor

Luxury Leisure; Mansfield; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Enhanced night pay

Night shift premium

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor for its venues in Mansfield. You will deliver outstanding customer service, assist customers, and step up to supervise when required, earning an enhanced hourly rate.

You will work a flexible night pattern (10pm–8:30am), four nights per week, including weekends as required, with enhanced pay for supervisory duties and additional night hours.

Qualifications

• Experience in delivering excellent customer service.
• Willingness to work night shifts and weekends.

Responsibilities

• Welcomes and engages customers to ensure a great experience.
• Promotes offers, events and new games.
• Handles cash and provides accurate change.
• Serves refreshments and keeps the venue clean.
• Supports opening/closing procedures and supervising the team when needed.

Job description

Shift pattern: You must be fully flexible to work a range of nights between 10pm and 8.30am, wokring four nights per week, including weekends as required.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation