Supervisor

Luxury Leisure; Ipswich; Presencial; GBP 22.000 - 32.000; Jornada completa

Descripción de la vacante

Luxury Leisure in Ipswich is seeking a Venue Supervisor to oversee the venue floor and staff, and to act as the manager in the absence of the venue manager. The role includes supervising shifts, handling a master cash float, and supporting banking activities.

You will promote offers and events, serve refreshments, manage cash/change, and be responsible for ID checks in line with gambling legislation. Flexibility includes days/nights and weekends.

Formación

• Experience supervising staff on shift.
• Ability to handle cash and banking tasks.
• Knowledge of age verification and gambling legislation.

Responsabilidades

• Supervise the venue floor and staff on shift.
• Carry a master cash float and aid in banking.
• Promote offers, promotions and events to customers.
• Provide refreshments and snacks to customers.
• Handle cash and provide correct change as part of daily duties.
• Ensure ID checks and compliance with gambling legislation.

Conocimientos

Customer service

Cash handling

Staff supervision

Shift management

Promotions

Descripción del empleo

Shift pattern: Monday to Sunday, Full Flexibility, Days/Evenings required, 5 out of the 7 days to be covered

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.