Relief Supervisor

Luxury Leisure; York and North Yorkshire; On-site; GBP 18,000 - 20,000; Part time

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor for our venues in the United Kingdom. Shifts include days and evenings, with weekends required, and you will deliver outstanding customer service while stepping up to supervisory duties when needed.

You will welcome guests, promote offers and events, handle cash accurately, serve refreshments, and help with opening and closing procedures. You must uphold the Challenge 25 policy and ensure compliance with gambling legislation.

Qualifications

• Excellent customer service skills.
• Ability to perform supervisory duties as required.
• Experience handling cash and giving accurate change.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Opening/closing procedures and supervising the team when needed.
• Upholding Challenge 25 policy and ensuring compliance with gambling legislation.

Skills

Customer service

Cash handling

Supervisory duties

Job description

Shift pattern: 4 shifts across 7 days. Shifts will be days or evenings with weekends required.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation