Relief Supervisor

Luxury Leisure; Whitby; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding customer service and help venues run smoothly. Your main focus will be assisting customers, with opportunities to step up to supervisory duties for an enhanced hourly rate.

Shift pattern includes Monday to Sunday, with Days/Evening and some night shifts; 4 of 7 days required. Enhanced rate of £13.25 per hour for supervisory duties and an additional £1.50 per hour for hours between

Qualifications

• Customer service excellence and engaging customers for a great experience
• Promoting venue offers, events, and new games
• Accurate cash handling and providing correct change
• Assisting with opening/closing and supervising team when required

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Skills

Customer service

Cash handling

Supervisory duties

Job description

Shift pattern: Monday to Sunday, Days/Evening and some night shifts be may required, 4 out of the 7 days to be covered.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation