Night Supervisor

Travelodge Hotels (UK); City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Night Supervisor to join their team in Westminster. The role involves ensuring a great customer experience by checking guests in, managing requests, and maintaining safety standards. Ideal candidates should have leadership experience, strong customer service skills, and be comfortable with cash handling. This full-time position offers various benefits, including substantial discounts and opportunities for career development.

Benefits

50% discount on rooms and food

£50 Travelodge voucher annually

8% pension scheme

Discounts with retailers and mobile providers

Career development opportunities

Qualifications

• Previous experience in a supervisory or leadership role in hospitality or customer service.
• Ability to manage and resolve customer requests and issues effectively.
• Skilled in cash handling and banking procedures.

Responsibilities

• Deliver excellent customer experience by checking guests in and allocating rooms.
• Ensure safety by completing fire and safety walks.
• Support other departments and update line manager with any issues.

Skills

Leadership experience

Customer service skills

Cash handling

Job description

As well as working together with your colleagues by writing a clear handover for the next shift, keeping the team and customers safe by completing regular fire and safety walks, supporting other departments ready for the morning, following cash and banking procedures and updating your line manager with any problems.

Come and join our amazing team as a Night Supervisor at Travelodge London Central Covent Garden on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. The ideal candidate will have leadership experience.

Benefits

• 50% discount on rooms plus food and drink, as well as friends and family discount.
• £50 Travelodge voucher on each work anniversary
• Pension scheme totalling 8% (employer contribution 3%)
• Discounts off many high street retailers and mobile phone providers such as Vodafone.
• Opportunities to develop into Management roles through our 'Aspire Programme'
• Opportunity to earn more through our Team member incentive schemes

Responsibilities

• You will be delivering a great customer experience, checking guests in and allocating the right rooms, listening to customers and managing any requests or issues with genuine warmth and interest.