Night Shift Team Member – Slots & Customer Service

MERKUR Casino UK; Coventry; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holidã

Quarterly Bonus Scheme

Excellent Career Progression Opportu n

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is recruiting a Team Member Nights at Foleshill, Coventry. You will help create a welcoming gaming experience, deliver excellent customer service, and maintain venue standards during night shifts. Hours per week are 30 with pay £12.84–£13.84 per hour; night rate £13.84 between 23:00 and 06:00.

Experience in retail, hospitality or gambling is valued, with on-going training provided. Join a market-leading group offering progression, a contributory pension and other benefits.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated with attention to detail.
• Industry and compliance training will be provided.

Responsibilities

• Ensure venue housekeeping is maintained to the highest standard and gaming equipment, floors, walls and other surfaces are clean.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor the actions and behaviour of customers and note any suspicious or disruptive behaviour.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Ensure customer service aligns with company standards and delivers customer satisfaction.
• Own and resolve problems, escalating as appropriate per policy.
• Interact with customers during shifts and log engagements.
• Maintain a high standard of personal presentation and dress code.
• Develop product knowledge to support the customer journey.

Skills

Customer service

Experience in retail/hospitality/gambI

Job description

MERKUR Slots is recruiting a Team Member Nights at Foleshill, Coventry. You will help create a welcoming gaming experience, deliver excellent customer service, and maintain venue standards during night shifts. Hours per week are 30 with pay £12.84–£13.84 per hour; night rate £13.84 between 23:00 and 06:00.

Experience in retail, hospitality or gambling is valued, with on-going training provided. Join a market-leading group offering progression, a contributory pension and other benefits.