Customer Experience Host - Slots (Evenings/Weekends)

Merkur Slots UK Limited; Hull and East Yorkshire; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly bonus scheme

Career progression opportunities

Contributory pension scheme

Life assurance

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member for Endike to join our lively venues. The role involves interacting with customers, maintaining venue presentation and delivering a high standard of service.

You will work a 16-hour week on a rota that includes weekends and Bank Holidays, with a night shift rate available for late hours. We value training, offer a structured development path, and provide a pension, life assurance and employee assistance.

Qualifications

• Excellent communication and people skills.
• Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
• Able to work on your own initiative, as well as part of a team.
• Experience working in a retail, hospitality or gambling environment.
• Willingness to learn and develop.
• Attention to detail.

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.

Skills

Excellent communication

People skills

Willingness to learn

Job description

MERKUR Slots UK Limited is seeking a Team Member for Endike to join our lively venues. The role involves interacting with customers, maintaining venue presentation and delivering a high standard of service.

You will work a 16-hour week on a rota that includes weekends and Bank Holidays, with a night shift rate available for late hours. We value training, offer a structured development path, and provide a pension, life assurance and employee assistance.