Night Shift Team Manager - Retail Leader

John Lewis Partnership; Bridport; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Job summary

John Lewis Partnership in the United Kingdom is seeking a Team Manager for Waitrose to inspire and guide a team in delivering distinctive Partner-led customer service. You will lead with a strong example, focus on customer trust and loyalty, and help maximise store sales and profit while maintaining standards and compliance.

The role emphasizes people development, effective communication with stakeholders, and shaping a culture of care and productivity in a dynamic retail environment.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and conduct regular performance conversations.
• A passion for retail, understanding competitors and the Partnership’s business factors.
• Ability to assess workload realistically and adapt plans to meet deadlines and manage stakeholders.

Responsibilities

• Lead and motivate your team to deliver outstanding Partner-led customer service.
• Maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising, plus a secure store operation.
• Manage holidays and absences and develop your people.
• Create a culture of care, belonging, pace and productivity.
• Engage and lead Partners to deliver and embed change in your shop.

Skills

Team leadership

Customer service

Stakeholder communication

Workload planning

Retail knowledge

Job description

John Lewis Partnership in the United Kingdom is seeking a Team Manager for Waitrose to inspire and guide a team in delivering distinctive Partner-led customer service. You will lead with a strong example, focus on customer trust and loyalty, and help maximise store sales and profit while maintaining standards and compliance.

The role emphasizes people development, effective communication with stakeholders, and shaping a culture of care and productivity in a dynamic retail environment.