Store Team Manager – Night Shift Leader

JOHN LEWIS; Bury St Edmunds; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Night Shift Premium

Job summary

John Lewis Waitrose partnership is seeking a Team Manager for a busy Waitrose shop. You will lead a customer‑focused team, drive sales, and ensure a high standard of merchandising and service. Expect varied hours across 5 nights, with night shift premiums for late shifts.

You'll manage holidays, attendance, and performance conversations while embedding change and sustaining a positive work culture aligned with our values.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold regular performance conversations.
• A passion for retail and understanding of market factors affecting the Partnership.
• Ability to assess workload realistically and adapt plans to meet deadlines.
• Ability to communicate clearly and influence stakeholders at all levels.
• Experience with Disciplinary & Grievance processes.
• Recruitment/hiring experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Responsibilities

• Oversee the day-to-day operation of the shop in a fast-paced setting.
• Maximise sales and profit while minimising wastage.
• Ensure high availability, merchandising, and a secure store operation.
• Improve customer satisfaction and loyalty.
• Lead and inspire the team; organise holidays and manage absences.
• Create a culture of care, belonging, pace and productivity; embed change.

Skills

Team leadership

People management

Retail passion

Workload planning

Stakeholder communication

Job description

John Lewis Waitrose partnership is seeking a Team Manager for a busy Waitrose shop. You will lead a customer‑focused team, drive sales, and ensure a high standard of merchandising and service. Expect varied hours across 5 nights, with night shift premiums for late shifts.

You'll manage holidays, attendance, and performance conversations while embedding change and sustaining a positive work culture aligned with our values.