Night Shift Supervisor – Slots & Guest Experience

Merkur Slots UK Limited; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus

Career progression opportunities

Pension scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Supervisor for Nights in Greater London. The role requires leading a venue team, delivering high‑quality customer service and maintaining operations during night hours to ensure safety and profitability.

You will mentor team members, drive targets, and uphold compliance while fostering a positive working environment. Training and development are provided to help you excel in a busy gaming/retail setting.

Qualifications

• Proven experience as a supervisor or similar role within gaming, retail, hospitality.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Willingness to learn and develop.

Responsibilities

• Take full responsibility for opening, trading and closure of the venue.
• Assist the venue manager in day-to-day activities.
• Maintain high interior/exterior standards and housekeeping.
• Maximise income by establishing customer service standards.
• Implement marketing activities to maximise revenue.
• Assist senior managers to maximise business opportunities within the venue.
• Ensure venue cash handling follows company procedures.
• Uphold security procedures and conduct regular checks.

Skills

Supervision experience

Customer service

Attention to detail

Mentoring others

Flexible shifts

Willingness to learn

Job description

Merkur Slots UK Limited is seeking a Supervisor for Nights in Greater London. The role requires leading a venue team, delivering high‑quality customer service and maintaining operations during night hours to ensure safety and profitability.

You will mentor team members, drive targets, and uphold compliance while fostering a positive working environment. Training and development are provided to help you excel in a busy gaming/retail setting.