Slots Host: Guest Experience Leader (Flexible Shifts)

Genting Casinos UK Ltd.; Sheffield; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Dental insurance

Travel insurance

Health Screening

Staff social fund

Annual company Christmas present

Company-wide pub quiz

Descripción de la vacante

Genting Casinos UK Ltd. is seeking a slots host to join our team. You will ensure customers receive the highest standard of customer service and assist in the slot machines and electronic gaming areas. The role requires flexibility to work various shifts, including nights and weekends, to deliver an exceptional guest experience.

No previous gaming experience is essential, as training and development opportunities are provided within a vibrant, fast-paced entertainment environment.

Formación

• Deliver exceptional customer service at all times.
• Able to identify and act on upsell opportunities.
• Flexible to work across the week, including nights and weekends.

Responsabilidades

• Deliver excellence in customer service to all guests.
• Oversee slots and electronic gaming areas and offer assistance.
• Identify food and beverage requirements proactively where appropriate.
• Understand and communicate the slots and ETG offer to customers.
• Inform customers about promotions and events.
• Share relevant customer feedback with the general manager.

Conocimientos

Customer service

Upselling

Flexibility

Night shifts

Team player

Descripción del empleo

Genting Casinos UK Ltd. is seeking a slots host to join our team. You will ensure customers receive the highest standard of customer service and assist in the slot machines and electronic gaming areas. The role requires flexibility to work various shifts, including nights and weekends, to deliver an exceptional guest experience.

No previous gaming experience is essential, as training and development opportunities are provided within a vibrant, fast-paced entertainment environment.