Night Slots Team Member — Customer Service Pro

Merkur Slots UK Limited; Eltham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Pension scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Slots UK Ltd in Eltham is seeking a Team Member - Nights to help create a welcoming atmosphere and deliver a high-quality gaming experience. You will assist customers and maintain venue standards in a fast-paced environment.

This role requires flexibility to cover weekends and Bank Holidays, with full training provided to become a valued member of our market-leading team. We offer clear career progression and a supportive environment.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop within the role.
• Flexible and dedicated with strong attention to detail.

Responsibilities

• Ensure venue housekeeping standards are high, including cleaning gaming equipment, floors and surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag suspicious/disruptive activity.
• Assist with administration and ensure 100% accuracy where required.
• Support promotions to run smoothly and contribute to their success.
• Deliver customer service in line with company standards and achieve customer satisfaction.
• Own and resolve problems, escalating as needed per complaints policy.
• Interact with customers during shifts and log interactions per policy.
• Maintain brand presentation and dress code while on duty.
• Build product knowledge to enhance the customer journey and enjoyment.
• Understand safeguarding policies and challenge inappropriate behaviour.
• Duties may include other tasks as required.

Skills

Retail experience

Customer service

Team player

Flexible

Job description

MERKUR Slots UK Ltd in Eltham is seeking a Team Member - Nights to help create a welcoming atmosphere and deliver a high-quality gaming experience. You will assist customers and maintain venue standards in a fast-paced environment.

This role requires flexibility to cover weekends and Bank Holidays, with full training provided to become a valued member of our market-leading team. We offer clear career progression and a supportive environment.