Night Shift Customer Service Associate

MERKUR Casino UK; Reading; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is hiring a Team Member for Nights in Reading. You will be responsible for maintaining venue cleanliness, supporting service rounds, and delivering excellent customer service during night shifts. The role requires flexible availability including weekends and bank holidays.

You will join a team focused on a warm welcome and a great gaming experience, with training provided to get you up to speed and progression opportunities within MERKUR Slots venues.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service and communication abilities.
• Willingness to learn and develop in the role.
• Flexible to rota, weekends and bank holidays.

Responsibilities

• Maintain high housekeeping standards across the venue and clean gaming equipment.
• Perform service rounds and offer refreshments per brand guidelines.
• Monitor customer behaviour and escalate issues as needed.
• Assist with admin tasks and ensure accuracy.
• Support promotions and maintain customer service quality.
• Resolve problems and log interactions in line with policies.
• Adhere to brand dress code and uphold product knowledge.
• Understand safeguarding policies and challenge 25 practices.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Job description

MERKUR Casino UK is hiring a Team Member for Nights in Reading. You will be responsible for maintaining venue cleanliness, supporting service rounds, and delivering excellent customer service during night shifts. The role requires flexible availability including weekends and bank holidays.

You will join a team focused on a warm welcome and a great gaming experience, with training provided to get you up to speed and progression opportunities within MERKUR Slots venues.