Night Shift Guest Experience Host

Merkur Slots UK Limited; Burton upon Trent; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is seeking a Team Member Nights for Burton to join our welcoming venues. This part-time role offers 10 hours per week with night pay rates from £12.84 to £13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

You will deliver first-class service in a busy retail/hospitality environment, work on a rota including weekends and bank holidays, and contribute to a safe, enjoyable gaming experience for customers.

Qualifications

• Experience working in retail, hospitality or gambling environments.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Ensure venue housekeeping is maintained to a high standard.
• Serve rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to ensure 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Ensure customer service aligns with company standards and results in satisfaction.
• Own and resolve problems, escalating appropriately.
• Interact with customers and log interactions per policies.
• Maintain presentation per brand dress code and on-duty standards.
• Gain knowledge of company policies around safeguarding and challenge 25.

Skills

Customer service

Communication

Flexibility

Attention to detail

Job description

MERKUR Slots UK Ltd is seeking a Team Member Nights for Burton to join our welcoming venues. This part-time role offers 10 hours per week with night pay rates from £12.84 to £13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

You will deliver first-class service in a busy retail/hospitality environment, work on a rota including weekends and bank holidays, and contribute to a safe, enjoyable gaming experience for customers.