Night Shift Part-Time Team Member – Customer Experience

MERKUR Casino UK; Newmarket; Remote; GBP 11,000 - 12,000; Part time

Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Part Time – Nights Team Member in Newmarket. You will play a key role in delivering a warm welcome and a great gaming experience while working a 16-hour week at night and supporting a high-standard venue operation.

Your duties include housekeeping, customer service, promotions support, and adherence to brand guidelines. The role requires weekend and bank holiday rotas, with comprehensive benefits and ongoing training provided.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Deliver excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.

Responsibilities

• Maintain venue housekeeping to the highest standard, cleaning gaming equipment, floors, walls and surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support promotions to run smoothly and deliver customer satisfaction.

Skills

Communication skills

Customer service

Flexible

Team player

Job description

MERKUR Casino UK is seeking a Part Time – Nights Team Member in Newmarket. You will play a key role in delivering a warm welcome and a great gaming experience while working a 16-hour week at night and supporting a high-standard venue operation.

Your duties include housekeeping, customer service, promotions support, and adherence to brand guidelines. The role requires weekend and bank holiday rotas, with comprehensive benefits and ongoing training provided.