Slots Guest Experience Host (Night Shifts)

Merkur Slots UK Limited; Burton upon Trent; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus scheme

Career progression opportunities

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member in Burton to welcome customers and help deliver a great gaming experience. The role focuses on maintaining high venue standards, assisting with rounds, and supporting promotions while upholding brand guidelines.

Training will be provided to develop industry knowledge and customer service skills. The position offers part-time hours (10 per week) with pay between £12.84 and £13.84 per hour, plus a higher night rate for shifts between 23:00 and

Qualifications

• Experience working in retail, hospitality or gambling environments.
• Delivering excellent customer service.
• Willingness to learn and develop within the role.
• Flexible and dedicated attitude.
• Attention to detail required for accurate operations.

Responsibilities

• Maintain high housekeeping standards across the venue.
• Offer service rounds and refreshments as per brand guidelines.
• Monitor customer behaviour for safety and smooth operation.
• Assist with administration to ensure 100% accuracy.
• Support promotions to run smoothly and drive customer satisfaction.
• Ensure customer service aligns with company standards and resolve issues.

Skills

Retail experience

Hospitality experience

Customer service

Willingness to learn

Attention to detail

Job description

MERKUR Slots UK Limited is seeking a Team Member in Burton to welcome customers and help deliver a great gaming experience. The role focuses on maintaining high venue standards, assisting with rounds, and supporting promotions while upholding brand guidelines.

Training will be provided to develop industry knowledge and customer service skills. The position offers part-time hours (10 per week) with pay between £12.84 and £13.84 per hour, plus a higher night rate for shifts between 23:00 and