Night Shift Supervisor: Elevate Service & Team Performance

MERKUR Casino UK; Coatbridge; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Slots UK in Coatbridge is hiring a Supervisor Night to lead our venue team during night hours. You will oversee opening, trading and closing of the venue and ensure service standards are met.

The role requires strong communication, mentoring skills and the ability to work independently as well as with others. Night shifts are included, and we offer training and development opportunities, a competitive hourly rate, and a supportive team environment.

Qualifications

• Previous supervisory experience in gaming, retail, hospitality, or similar industries.
• Strong customer service focus and ability to resolve issues quickly.
• Proven leadership and coaching skills with a collaborative style.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Open, trade, and close the venue in line with company procedures.
• Support venue manager in day-to-day activities and staff coordination.
• Maintain high standards of cleanliness and presentation throughout the venue.
• Uphold customer service standards and maximise revenue opportunities.
• Assist with marketing activities and safeguarding measures as required.

Skills

Excellent customer service

Attention to detail

Mentoring others

Flexible to day/night shifts

Job description

MERKUR Slots UK in Coatbridge is hiring a Supervisor Night to lead our venue team during night hours. You will oversee opening, trading and closing of the venue and ensure service standards are met.

The role requires strong communication, mentoring skills and the ability to work independently as well as with others. Night shifts are included, and we offer training and development opportunities, a competitive hourly rate, and a supportive team environment.