Night Shift Host - Customer-Focused Team Member

Merkur Slots UK Limited; West of England; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

Merkur Slots UK Limited in Bristol is seeking a Team Member Nights to welcome guests and deliver great service, ensuring a safe and enjoyable gaming atmosphere for customers. The role is 20 hours per week with a pay rate of £12.84–£13.84 per hour, including a night rate of £13.84 per hour between 23:00 and 06:00.

You will work on a rota including weekends and Bank Holidays, joining a trained team and benefiting from opportunities such as holiday entitlement, pension, life assurance and career

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with weekend/Bank Holiday rota availability.
• Attention to detail and safe working practices.

Responsibilities

• Maintain venue housekeeping to the highest standard, cleaning gaming equipment, floors, walls and surfaces.
• Ensure service rounds and refreshments follow brand guidelines.
• Monitor customer behaviour for safety and operational flow.
• Assist with administration as required to 100% accuracy.
• Help promotions run smoothly and ensure customer satisfaction.

Skills

Customer service

Retail experience

Flexible

Tools

POS systems

Job description

Merkur Slots UK Limited in Bristol is seeking a Team Member Nights to welcome guests and deliver great service, ensuring a safe and enjoyable gaming atmosphere for customers. The role is 20 hours per week with a pay rate of £12.84–£13.84 per hour, including a night rate of £13.84 per hour between 23:00 and 06:00.

You will work on a rota including weekends and Bank Holidays, joining a trained team and benefiting from opportunities such as holiday entitlement, pension, life assurance and career