Night Shift Guest Experience Host

MERKUR Casino UK; United Kingdom; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Contributory Pension

Life Assurance

Retail discounts

Employee assistance

Job summary

MERKUR Casino UK is seeking a Team Member Nights - Millfield 2 to welcome guests and deliver an exceptional gaming experience. The role requires flexible weekends and Bank Holidays, with a rota-based schedule and a focus on first-class service.

Night shifts include a competitive hourly rate and training to ensure policy compliance and high standards. Join a market-leading business that values training, career progression, and customer satisfaction.

Qualifications

• Excellent communication and people skills.
• Experience in retail, hospitality or gambling.
• Willingness to learn and develop.
• Flexible and able to work weekends/bank holidays.
• Ability to work on rota basis and on your own initiative.

Responsibilities

• Maintain high housekeeping standards and cleaning of gaming areas.
• Offer rounds and refreshments according to brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration with 100% accuracy.
• Help promotions run smoothly and be a success.
• Ensure customer service aligns with company standards and drives satisfaction.
• Uphold brand dress code and personal presentation.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Flexible

Job description

MERKUR Casino UK is seeking a Team Member Nights - Millfield 2 to welcome guests and deliver an exceptional gaming experience. The role requires flexible weekends and Bank Holidays, with a rota-based schedule and a focus on first-class service.

Night shifts include a competitive hourly rate and training to ensure policy compliance and high standards. Join a market-leading business that values training, career progression, and customer satisfaction.