Slots Supervisor - Night Shift Leader, 28 Days Holiday

Merkur Slots UK Limited; Smethwick; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus scheme

Career progression opportunities

Contributory pension

Life assurance

Staff discounts

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a proactive Supervisor for our Smethwick venue. You will oversee opening, trading and closing, support the venue manager and drive high standards of service and customer satisfaction.

The role requires leadership, excellent communication, and the ability to work independently or as part of a team. Training is provided, and opportunities for progression exist within our market-leading gaming business.

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if venue is 24-hour operation)
• A willingness to learn and develop

Responsibilities

• Take full responsibility for the opening, trading and closure of the venue
• Assist the venue manager in day-to-day activities
• Maintain high interior/exterior standards and housekeeping
• Establish and maintain customer service standards and maximise income
• Implement marketing/promotional activities to maximise revenue opportunities
• Assist senior managers to maximise business opportunities
• Ensure venue cash collections are carried out accurately and on time
• Adhere to company security procedures and conduct regular checks of floats/keys

Skills

Supervisor experience

Customer service

People leadership

Attention to detail

Flexibility

Teamwork

Job description

Merkur Slots UK Limited is seeking a proactive Supervisor for our Smethwick venue. You will oversee opening, trading and closing, support the venue manager and drive high standards of service and customer satisfaction.

The role requires leadership, excellent communication, and the ability to work independently or as part of a team. Training is provided, and opportunities for progression exist within our market-leading gaming business.