Night Shift Resident Experience Advisor

Student Roost; Southampton; Presencial; GBP 16.000 - 19.000; A tiempo parcial

Descripción de la vacante

Night Owl - Customer Service Advisor at Student Roost in Southampton is a night-shift role (20:00–08:00), 24 hours per week. You will be the first point of contact for residents, handling enquiries, payments and welfare issues, while supporting events and community engagement.

You’ll contribute to debt management, accurate record-keeping, and a welcoming, inclusive culture. DBS check applies; a passion for great customer service and teamwork is essential.

Formación

• Ability to build relationships with residents.
• Excel in delivering excellent resident experience and resolving issues.
• Strong team collaboration and communication skills.
• Proficient with MS Office and learning new systems quickly.
• Organised, detail-oriented and able to keep accurate records.

Responsabilidades

• Provide customer experience & resident support during night hours.
• Assist with events & community engagement activities.
• Handle operational administration tasks and debt management.
• Support an inclusive and supportive culture for residents.
• Assist with career growth opportunities and team development.

Conocimientos

People person

Great communication

Team player

MS Office

Organised

Sales

Records keeping

Resilience

Problem solving

Herramientas

MS Office

Descripción del empleo

Night Owl - Customer Service Advisor at Student Roost in Southampton is a night-shift role (20:00–08:00), 24 hours per week. You will be the first point of contact for residents, handling enquiries, payments and welfare issues, while supporting events and community engagement.

You’ll contribute to debt management, accurate record-keeping, and a welcoming, inclusive culture. DBS check applies; a passion for great customer service and teamwork is essential.