Customer Service Advisor – Student Accommodation

Student Roost; Aberdeen City; In loco; GBP 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Student Roost is seeking a Customer Service Advisor for student accommodation in the UK. The role offers an annual pro rata salary of £25,389 (about £13.95 per hour) with overtime paid at 1.25x and an average 35-hour week.

The contract follows an annualised hours model, with regular weekend work to support residents. As part of the team, you’ll deliver outstanding resident experiences, handle enquiries, process payments, and maintain precise records while collaborating across departments to

Competenze

• Experience in customer service or hospitality preferred.
• Excellent communication and organisational skills.
• Willingness to work flexible hours, including weekends.

Mansioni

• Provide exceptional resident experience and handle enquiries.
• Resolve issues and support residents throughout their stay.
• Take payments and keep accurate records.
• Support administrative tasks and daily operations.
• Assist with debt management as needed.

Conoscenze

People skills

Customer service

Communication

Team player

Record keeping

Sales & payments

Strumenti

MS Office

Descrizione del lavoro

Customer Service Advisor – Student Accommodation

Customer Service Advisor

Salary : £25,389 per annum pro rata (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 35 hours per week (contracted to 1,820 hours annually pro rata)

Working pattern: Working 5 days out of 7 between 8am and 8pm, with regular weekend working

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Customer Service Advisor – Student Accommodation