Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation

Student Roost; Southampton; On-site; GBP 16,000 - 19,000; Part time

Job summary

Night Owl - Customer Service Advisor at Student Roost in Southampton is a night-shift role (20:00–08:00), 24 hours per week. You will be the first point of contact for residents, handling enquiries, payments and welfare issues, while supporting events and community engagement.

You’ll contribute to debt management, accurate record-keeping, and a welcoming, inclusive culture. DBS check applies; a passion for great customer service and teamwork is essential.

Qualifications

• Ability to build relationships with residents.
• Excel in delivering excellent resident experience and resolving issues.
• Strong team collaboration and communication skills.
• Proficient with MS Office and learning new systems quickly.
• Organised, detail-oriented and able to keep accurate records.

Responsibilities

• Provide customer experience & resident support during night hours.
• Assist with events & community engagement activities.
• Handle operational administration tasks and debt management.
• Support an inclusive and supportive culture for residents.
• Assist with career growth opportunities and team development.

Skills

People person

Great communication

Team player

MS Office

Organised

Sales

Records keeping

Resilience

Problem solving

Tools

MS Office

Job description

Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation

Night Owl

Location: Vincent Place, Southampton Salary: £17,409.60 per annum

Hours: Average of 24 hours per week, working 2 days out of 8 between 8pm and 8am.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. , you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

What You’ll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm whilst dealing with complex welfare or anti-social behaviour issues
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation