Customer Service Advisor – Student Accommodation

Student Roost; Nottingham; On-site; GBP 10,000 - 12,000; Part time

Job summary

Student Roost is seeking a Customer Service Advisor for its Nottingham City Centre location. The role is based on an annualised hours model with an average of 15.5 hours per week, totalling 806 hours per year pro rata. Salary is £11,243.70 per annum pro rata (£13.95 per hour) with overtime at 1.25x.

DBS check will be required, and the post centers on delivering great resident experience. The role emphasizes customer service, payments handling, relationship building, and efficient admin,

Qualifications

• Friendly, approachable person who builds relationships.
• Confident in providing exceptional resident experience and handling enquiries.
• Enthusiastic, willing to learn with passion for customer service.
• Comfortable with sales, taking payments, and keeping records.

Skills

People person

Resident experience

Team player

MS Office

Organised

Strong communication

Sales payments

Calm under pressure

Willingness to learn

Customer service

Tools

MS Office

Job description

Customer Service Advisor – Student Accommodation

Customer Service Advisor

Location: York House, Nottingham City Centre

Salary:£11,243.70 per annum pro rata (£13.95 per hour)with overtime paid at 1.25 x hourly rate

Hours: Average of 15.5 hours per week (contracted to 806 hours annually pro rata) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Customer Service Advisor – Student Accommodation