Resident Experience Advisor – Student Accommodation

Student Roost; Belfast City District; On-site; GBP 24,000 - 30,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor for our Belfast accommodation at John Bell House. The role is a fixed-term contract until 27 September 2027, averaging 37.5 hours per week with flexible scheduling between 8am and 8pm and annualised hours.

You will deliver resident support, handle enquiries, process payments, and help create a welcoming community for students while maintaining accurate records and following procedures. DBS check applies.

Qualifications

• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

Skills

People skills

Customer service

Team player

Tech literacy

Communication

Sales & payments

Resilience

Enthusiasm to learn

Tools

MS Office

Job description

Student Roost is seeking a Customer Service Advisor for our Belfast accommodation at John Bell House. The role is a fixed-term contract until 27 September 2027, averaging 37.5 hours per week with flexible scheduling between 8am and 8pm and annualised hours.

You will deliver resident support, handle enquiries, process payments, and help create a welcoming community for students while maintaining accurate records and following procedures. DBS check applies.